Frequently Asked Questions

We deliver your order within Switzerland and to Liechtenstein.

Shipping costs are CHF 8.50. For orders totaling CHF 50.00 or more, we offer free shipping within Switzerland and to Liechtenstein.

Your order will be reliably delivered by Planzer.

We ship your order via standard shipping. Delivery usually takes 1–3 business days.

Delivery usually takes 1–3 business days. Orders received by 12:00 p.m. can usually be delivered the next business day.

As soon as your order is ready to ship, you'll receive a shipping confirmation. It will include your tracking number, which you can use to track the current status of your shipment.

If your order cannot be delivered, Planzer will generally attempt to redeliver it. You can also use your tracking number to select various delivery options through the Planzer package service. If delivery is still not possible, the order will be returned to us.